Dogs are not our whole life, but they make our lives whole.

Roger Caras

Payment and Refund Policies

Our mission is to provide you with peace of mind and to treat you, our customer, and your pet(s) with respect and dignity. Our intent is that you are 100% satisfied with the service that you receive from us. If you are not, we want to know why, so that we can continue to improve!

In order to provide you with easily accessible services, we like to offer pet care and training reservations via the Internet, but please do NOT make ANY payment until you have received a personal email from our office, confirming your reservation! At the time that we confirm your reservation, we will provide you with an estimate of the total cost for the service, and we will instruct you in how to make a payment for service.

Training Classes

So that we can provide you and your dog with individual attention, our classes are very small (6 or fewer dogs and handlers). In order to reserve your seat in class, please pre-pay the full amount of the class by check, money order, or online payment. If for some reason you need to cancel, please note the following refund policy:

• For cancellations received by telephone or in writing one week or more prior to the first class, any payment that we have received will be refunded to you by check less any bank processing fees* for online payment.
• For cancellations received by telephone or in writing less than one week prior to the first class, we will refund by check 75% of your payment less any bank processing fees* incurred for online processing of your payment.
• We do not offer refunds for no shows and class drop outs.
• If you attend all scheduled sessions for a specific training class and you are not satisifed with the instruction that you have received, we will refund by check mailed to your address, 100% of your investment less bank processing fees* for online payment (if applicable), after you complete an instructional evaluation survey. If you are not satisfied, we want to know why!

Board & Train and Boarding

In order to reserve your dog's space for our boarding and/or training services, please pay 25% of the board and train or boarding fee at the time you make your reservation. Your reservation is not guaranteed until we receive the 25% downpayment. This 25% down payment is NONREFUNDABLE.

If you would like to tentatively reserve space, we will be happy to "pencil your dog in" to our schedule and mark your reservation as tentative. In the event that we receive additional calls for the same space, we will contact you via email or telephone to confirm your reservation. At that time, you must pay the 25% reservation fee to hold your reservation.

For an extended stay, regular payments toward the total boarding and/or training fee are due at two week intervals, and the balance is due at the time that you pick up your dog. You may make your installment payments online.

The ultimate success of board and train services is highly dependent upon your willingness to invest in regular follow-up training sessions with your dog and the length of time that you are willing to invest in the initial board and train period for your dog. We do not offer guarantees or refunds for Board & Train services; however, we will provide references upon request.

Pet Sitting

We guarantee that we will provide all services as scheduled. A deposit of 25% of the total service invoice is required to reserve your service. For first time clients, very long services, and chronic late payers, we may require pre-payment for the service in full. The fee or deposit for the contract period is payable during or prior to the initial orientation meeting. Cancellations received less than 48 hours prior to the scheduled service are non-refundable.

Dog Walking

We guarantee that we will provide all services as scheduled. The fee for the contract period is payable during the initial orientation meeting. Cancellations received less than 48 hours prior to the scheduled service are non-refundable.

Pet Transportation

We guarantee that we will provide all services as scheduled. The fee for the service is payable upon completion of the service.

Training Apprenticeship Tuition

Training apprenticeships are limited. Tuition is pre-paid in 10-hour blocks. Cancellations received less than 10 days prior to the beginning of the tuition block are non-refundable. In the event of personal illness or injury, training/teaching sessions may be rescheduled.

*Bank Processing Fees

All online payments are securely processed by Paypal. We absorb these costs when you pay online, but should you cancel your service and your service fee is refundable, we will deduct the cost of the online processing fee from your refund.